Terms of Service

1. Introduction & Eligibility

1.1 Acceptance of Terms

Welcome to RiderRank (“Platform”), operated at riderrank.com. These Terms of Service (“Terms”) constitute a legally binding contract between you (“User”) and RiderRank (“Operator”, “we”, “us”, “our”). They govern your access to and use of all features of the Platform, including HQ, Rankings, Missions, Logbook, Intel, and Comms, regardless of how you access the Platform.

By accessing, registering on, or using the Platform in any manner, you unconditionally accept and agree to be legally bound by these Terms in their entirety. If you do not agree to any provision of these Terms, you must immediately cease all use of the Platform and, if applicable, delete your account.

1.2 Age Requirement

By using the Platform you represent and warrant that you are at least 18 years of age, or the legal age of majority in your jurisdiction of residence, whichever is higher. The Platform is not directed at, nor intended for use by, minors. RiderRank reserves the right to request proof of age at any time and to suspend or terminate any account reasonably suspected of being operated by a minor, without liability to RiderRank.

1.3 Amendments

RiderRank reserves the right to modify these Terms at any time and at its sole discretion. When material changes are made, we will update the “Last Updated” date and display a notice on the Platform homepage for at least 15 days. For registered users, notice will additionally be sent to the registered email address. Your continued use of the Platform after the effective date of amended Terms constitutes acceptance. If you do not accept the amended Terms, your sole remedy is to cease using the Platform and delete your account. RiderRank shall not be liable for any consequences arising from a User’s failure to review updated Terms.

2. Intellectual Property & Licence

2.1 User Ownership

You retain all copyright and intellectual property rights in and to original GPX tracks, photographs, route chronicles, and other content you upload (“User Content”). Nothing in these Terms transfers ownership of your User Content to RiderRank.

2.2 Licence Grant to RiderRank

By publishing User Content on the Platform, you grant RiderRank a non-exclusive, worldwide, royalty-free, perpetual, irrevocable for as long as your User Content remains available on the Platform (and for a reasonable period thereafter to the extent technically necessary to complete cached distribution), sublicensable, and transferable licence to host, store, reproduce, adapt, display, distribute, and make available your User Content for the purpose of operating, maintaining, improving, promoting, and developing the Platform and its services, except where removal is required by applicable law or a valid rights request. This licence includes the right to sublicense to service providers acting on RiderRank’s behalf.

2.3 Licence Between Users

By publishing User Content, you grant other registered users a non-exclusive, non-transferable, personal, revocable licence to view and use your content solely within the Platform for personal, non-commercial motorcycle riding and navigation purposes. No licence is granted to redistribute, resell, scrape, or commercialise your content outside the Platform without your explicit written consent.

2.4 RiderRank Intellectual Property

The Platform’s name, logo, visual identity, design, rankings methodology, scoring algorithms, Missions system, leaderboards, Intel features, software, databases, and all non-user-generated content are the exclusive intellectual property of RiderRank. No part of the Platform may be reproduced, scraped, reverse-engineered, copied, framed, or distributed without the prior written consent of RiderRank. All rights reserved.

2.5 Third-Party Links and Embedded Services

The Platform may display maps or link to content via third-party services (including Google Maps, Mapbox, or OpenStreetMap). Such services are governed by their own terms and privacy policies. RiderRank does not control, endorse, or assume any responsibility for third-party services and is not liable for their availability, accuracy, or content.

3. Third-Party Content — Strict Prohibition

3.1 Absolute Prohibition

You are strictly and absolutely prohibited from uploading, publishing, sharing, or transmitting on the Platform any GPX files, route data, photographs, descriptions, or any other media that you have obtained from third-party platforms, including but not limited to Wikiloc, Strava, Garmin Connect, Komoot, AllTrails, Outdooractive, Ride with GPS, MotionX, or any similar service, UNLESS: (a) you are the undisputed original author and sole copyright holder of such content; or (b) such content is transmitted to the Platform pursuant to a valid, current, and written data-sharing or partnership agreement between RiderRank and the relevant third-party platform (an “Authorised Partner Agreement”). The existence and scope of any Authorised Partner Agreement will be published at riderrank.com/legal-terms/ . In the absence of a published Authorised Partner Agreement with a specific platform, no exception under (b) applies and the prohibition is absolute.

3.2 No “Downloaded with Permission” Defence

The fact that a third-party platform technically permits downloading content for personal use does not grant you any right to re-publish, re-upload, or re-distribute that content on RiderRank. Personal-use download licences granted by third-party platforms are non-transferable and do not authorise re-publication. You alone are responsible for verifying that you hold all necessary rights before uploading.

3.3 User Liability for Infringement

Any upload of third-party content in violation of Section 3.1 constitutes: (i) a material breach of these Terms entitling RiderRank to immediately terminate your account; (ii) a potential infringement of copyright under Spanish Law 23/2006 on Intellectual Property and EU Directive 2019/790; and (iii) a civil and potentially criminal matter between you and the rights holder. RiderRank bears no liability whatsoever for such infringement and you agree to indemnify RiderRank in full as set out in Section 6.

3.4 Platform as Hosting Intermediary

RiderRank acts solely as a hosting intermediary pursuant to Article 14 of EU Directive 2000/31/EC (E-Commerce Directive) and Article 16 of Spanish Law 34/2002 (LSSI-CE). RiderRank does not pre-screen, editorially review, or verify the originality of User Content prior to publication. Upon becoming aware of infringing content via a valid notice under Section 4, RiderRank will act expeditiously to remove it. This intermediary status limits RiderRank’s liability as provided by applicable law.

4. Intellectual Property Infringement — Takedown Policy

4.1 Safe Harbour Compliance

RiderRank complies with the Safe Harbour principles of Article 14, EU Directive 2000/31/EC and Article 16, Spanish Law 34/2002. RiderRank is not liable for infringing User Content where it acts expeditiously upon receipt of a valid notice to remove or disable access to the reported content.

4.2 Infringement Notice Requirements

To submit a valid infringement notice, send a written communication to [email protected] or via riderrank.com/comms/ including: (i) your full name, address, and contact details; (ii) identification of the original work you claim has been infringed; (iii) the specific URL(s) of the infringing content; (iv) a statement of good faith belief that the use is unauthorised; (v) a statement that the information is accurate and, under penalty of perjury, that you are the rights holder or authorised agent; and (vi) your physical or electronic signature. Incomplete notices will not trigger RiderRank’s removal obligation.

4.3 Counter-Notice

Users whose content has been removed may submit a counter-notice to [email protected] . Upon receipt of a valid counter-notice, RiderRank may restore the content within 10 to 14 business days unless the original complainant obtains a court order. RiderRank’s decision whether to restore content is made at its sole discretion and RiderRank shall not be liable to the user for any delay or decision not to restore.

4.4 Repeat Infringers

Accounts found to have uploaded infringing content on two or more separate occasions will be permanently terminated without prior notice, at RiderRank’s sole discretion, without compensation or refund of any kind, and without prejudice to any legal remedies available to the rights holder against the infringing user.

5. Content Standards & Prohibited Uses

5.1 Content Standards

All User Content must be accurate, lawful, and respectful. You must not upload or transmit content that: infringes any third-party intellectual property or privacy rights; is defamatory, obscene, hateful, or harassing; contains personal data of third parties without consent; promotes illegal activities including trespassing, illegal racing, or dangerous riding in prohibited zones; is false or fraudulently misrepresents route conditions or safety; or contains malicious code.

5.2 Prohibited Platform Uses

You are prohibited from: using any automated tool, bot, spider, scraper, or script to extract or index any data from the Platform; using any Platform content, data, GPX files, route metadata, rankings, scoring data, or user-generated content for the purpose of training, fine-tuning, or developing machine learning models, artificial intelligence systems, or automated datasets, without prior written consent from RiderRank; manipulating or attempting to compromise the Rankings or Missions scoring systems through artificial, fraudulent, or unauthorised means; creating multiple accounts to circumvent bans or manipulate rankings; impersonating any person or entity; transmitting unsolicited commercial communications to other users; reverse-engineering the Platform’s source code or algorithms; using Platform content or data for commercial purposes without prior written consent; circumventing any technical protection or access controls; or accessing the Platform for the purpose of competitive intelligence, benchmarking, data collection, reverse engineering, or replication of any part of the RiderRank database, ranking system, or route repository, if you operate or are employed by or act on behalf of any entity operating a route-sharing, motorcycle community, GPX hosting, or sports tracking platform. This prohibition applies regardless of whether access is obtained through a registered user account.

5.3 Consequences of Prohibited Uses

Violation of this Section constitutes a material breach of these Terms and provides RiderRank with grounds for immediate account termination under Section 12, without liability to RiderRank. RiderRank additionally reserves all legal remedies including injunctive relief and claims for damages.

6. Indemnification — User Obligation to Defend RiderRank

6.1 Full Indemnification

You agree to indemnify, defend (at RiderRank’s request), and hold harmless RiderRank, its operators, administrators, contributors, affiliates, licensors, and successors from and against any and all claims, actions, demands, proceedings, liabilities, damages, losses, judgments, fines, penalties, costs, and expenses — including reasonable legal fees, court costs, and settlement amounts — arising out of or related to:

(a) your use of or access to the Platform;

(b) any User Content you upload, publish, or transmit;

(c) your violation of any third-party right, including any intellectual property right, privacy right, or right of publicity;

(d) your violation of any applicable law, regulation, or court order;

(e) your breach of any provision of these Terms;

(f) any claim that your User Content caused damage to a third party;

(g) any physical accident, injury, or property damage resulting from your use of any route found on the Platform.

6.2 RiderRank’s Right to Assume Defence

RiderRank reserves the right, at your expense, to assume exclusive control over the defence and settlement of any matter subject to indemnification by you. You agree to cooperate fully with RiderRank’s defence of such claims. You may not settle any such matter without RiderRank’s prior written consent.

6.3 Legal Costs in Litigation

In the event of any litigation to enforce or interpret these Terms, the prevailing party shall be entitled to recover its reasonable legal fees, attorney fees, and court costs from the non-prevailing party, to the extent permitted by applicable Spanish law.

7. Limitation of Liability — Operator Protection

The following disclaimers and limitations are a fundamental part of the basis on which RiderRank makes the Platform available free of charge. Without these limitations, RiderRank could not operate. If these limitations are unacceptable to you, do not use the Platform.

7.1 No Warranties

The Platform and all content, data, and information contained therein, including all GPX files, route data, rankings, scores, and user-generated content, are provided on an “as is” and “as available” basis without any representation or warranty of any kind, whether express, implied, statutory, or otherwise. RiderRank expressly disclaims all warranties including, without limitation, implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, timeliness, and uninterrupted availability.

7.2 No Editorial Review — User-Generated Content

All route data, GPX files, descriptions, photographs, and other content on the Platform are user-generated. RiderRank does not pre-screen, editorially review, verify, validate, or endorse any User Content. The presence of any route or GPX file on the Platform does not constitute a recommendation, endorsement, or certification of safety, legality, or accuracy by RiderRank. You must independently verify all route information before riding.

7.3 Motorcycling Risk — Full Assumption by User

Motorcycling is an inherently and extremely dangerous activity that carries significant risks of serious personal injury, permanent disability, or death. By using the Platform and any route, GPX file, or information found thereon, you voluntarily and fully assume all risks associated with motorcycling, including risks arising from the accuracy or inaccuracy of any content on the Platform. RiderRank is not liable for any physical injury, fatality, property damage, vehicle damage, legal fines, or any other loss suffered by you or any third party as a result of your motorcycle use of any route found on the Platform, whether or not such loss is attributable to inaccurate, incomplete, or misleading content.

7.4 Dynamic and Unverified Nature of Routes

Route conditions change continuously due to weather events, road works, construction, seasonal closures, private land access revocations, landslides, flooding, and other factors wholly beyond RiderRank’s knowledge or control. No GPX file or route description on the Platform should be treated as a current, accurate, or authoritative representation of real-world conditions.

It is your absolute and sole responsibility to: (i) verify current road and access conditions before departure through official sources; (ii) evaluate terrain suitability for your skill level and vehicle; (iii) comply with all applicable local laws, traffic regulations, road signs, private property notices, and access restrictions encountered on-site, regardless of any GPS instructions; and (iv) immediately cease following any GPX track or route if you encounter signs, barriers, fencing, or any other indication that you are entering or crossing private property, a restricted zone, or a previously public area that has since been closed or revoked. The presence of a route or GPX file on the Platform does not constitute an authorisation, easement, or right of way of any kind. RiderRank expressly disclaims all liability for trespass, damage, or legal consequences arising from a user’s entry onto private land or restricted areas while following Platform content.

7.5 No Emergency Services

The Platform is an informational service only. It is not a safety tool, emergency signalling device, satellite communicator, professional guide service, or rescue coordination service. In case of emergency, contact local emergency services directly. RiderRank shall not be liable for any failure or inability to access emergency services through or as a result of using the Platform.

7.6 Free Service — Expectation of Compensation

The Platform is provided free of charge to users. The absence of monetary consideration exchanged by users for access to the Platform is a material factor in the limitation of RiderRank’s liability and the user’s expectation of any compensation. By using a free service, you acknowledge that your expectation of performance, reliability, and compensation in case of failure is commensurate with the price paid.

7.7 Financial Cap on Liability

To the maximum extent permitted by applicable law, RiderRank’s total aggregate liability to any user for any and all claims arising out of or related to these Terms or use of the Platform — whether in contract, tort, statute, or otherwise — shall not exceed the greater of: (i) one hundred euros (100 EUR); or (ii) the total amounts, if any, paid by you to RiderRank in the twelve (12) months immediately preceding the event giving rise to the claim. This cap applies to all claims in aggregate, not per incident.

This cap does not apply to: (i) liability for death or personal injury caused by RiderRank’s proven gross negligence or wilful misconduct; (ii) liability for fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights under EU law and Spanish Real Decreto Legislativo 1/2007.

7.8 Exclusion of Consequential Damages

To the maximum extent permitted by applicable law, in no event shall RiderRank be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or any other intangible losses, arising out of or in connection with these Terms or the use or inability to use the Platform, even if RiderRank has been advised of the possibility of such damages.

7.9 Assumption of Risk for User Content

You acknowledge that the Platform hosts content from a variety of users and that RiderRank does not pre-screen all User Content. You assume all risk associated with your reliance on any content found on the Platform, including any physical or legal risks arising from following routes uploaded by other users.

8. Accuracy Disclaimer — No Editorial Responsibility

8.1 User-Generated Content — No Verification

RiderRank operates as a hosting platform for user-generated motorcycle route content. RiderRank does not and cannot verify the accuracy, completeness, currency, legality, or safety of any route, GPX file, description, photograph, or other content uploaded by users. The inclusion of any content on the Platform does not imply that RiderRank has reviewed, approved, or validated that content in any way.

8.2 GPX Data Limitations

GPX files are digital representations of routes recorded at a specific point in time by individual users. They may contain errors, inaccuracies, outdated information, or may reflect access routes that have since been closed, rerouted, or restricted. RiderRank makes no representation that any GPX file accurately reflects current real-world conditions, legal access status, or riding suitability.

8.3 No Professional Route Assessment

Nothing on the Platform constitutes a professional assessment of any route’s suitability, safety rating, legal status, or riding difficulty. Difficulty ratings, tags, and descriptions are provided by users based on their subjective experience and are not verified by RiderRank. You must conduct your own independent assessment of any route before riding.

8.4 Reliance at User’s Own Risk

Any reliance you place on information, data, routes, GPX files, or content found on the Platform is strictly at your own risk. RiderRank expressly disclaims all liability for any consequences arising from your reliance on Platform content, including but not limited to physical injury, property damage, legal penalties, or financial loss.

9. No Professional Advice

The Platform is an informational and community route-sharing service only. Nothing on the Platform constitutes or should be interpreted as: professional motorcycle guiding or instruction; legal advice regarding road access, trespass, or traffic law; safety certification or endorsement of any route; medical or fitness advice regarding a user’s capacity to ride any route; or any other form of professional advisory service.

RiderRank is not a licensed guide, safety inspector, legal adviser, or professional service of any kind. No user-relationship, duty of care, or professional engagement is created by your use of the Platform beyond the hosting relationship described in these Terms. You should seek independent professional advice for any matter requiring expert guidance before undertaking any riding activity.

10. Service Modification — RiderRank’s Right to Change Features

10.1 Right to Modify

RiderRank reserves the absolute and unconditional right, at any time and at its sole discretion, to: (i) modify, update, redesign, or reconfigure any feature of the Platform, including HQ, Rankings, Missions, Logbook, Intel, and Comms; (ii) add new features; (iii) suspend, restrict, or permanently discontinue any feature or the entire Platform; (iv) change any scoring methodology, ranking algorithm, or Missions system; and (v) impose usage limits or restrictions.

10.2 No Compensation or Liability

RiderRank shall not be liable to you or any third party for any modification, suspension, or discontinuation of any feature or the Platform as a whole. You are not entitled to any compensation, credit, refund, or account credit as a result of any such change, regardless of the impact on your rankings, scores, or accumulated content. Your continued use of the Platform following any modification constitutes acceptance of the modified service.

10.3 No Vested Rights in Rankings or Scores

Rankings, scores, points, leaderboard positions, Missions completions, and any other metrics accumulated on the Platform do not constitute vested property rights of any kind. They are platform-generated indicators maintained at RiderRank’s discretion and may be modified, recalculated, reset, or removed at any time without compensation or notice.

11. Rankings, Missions & Competitive Features — Operator Discretion

11.1 Nature of Rankings and Missions

The Rankings and Missions systems are proprietary features of the Platform designed to enhance user engagement. They do not constitute competitions, contests, or prize draws under Spanish law (Ley 34/1988 General de Publicidad or Ley 13/2011 de Regulación del Juego) unless separately and explicitly designated as such by RiderRank in a specific written promotion governed by its own rules.

11.2 Sole Discretion of Operator

RiderRank retains absolute and sole discretion over all aspects of the Rankings and Missions systems, including but not limited to: eligibility criteria; scoring methodology and algorithm; ranking calculations and tie-breaking; validation or invalidation of route submissions; disqualification of users for suspected manipulation, GPS spoofing, or breach of these Terms; the unilateral removal of any route submission or ranking entry that RiderRank’s internal systems flag as anomalous, implausible, or inconsistent with normal riding patterns, without requirement of external pericial or judicial proof and based solely on RiderRank’s own technical assessment; modification, suspension, or reset of any ranking or mission at any time; and the interpretation of any rule or scoring dispute.

11.3 Finality of Ranking Decisions

Decisions made by RiderRank regarding Rankings, Missions, scores, eligibility, or disqualification are final and binding at the platform level. RiderRank will make such decisions in good faith and in accordance with the criteria set out in these Terms. By participating in these systems, you acknowledge that platform-level decisions of this nature do not give rise to claims for compensation or damages against RiderRank, provided they are made in good faith and without wilful misconduct. Nothing in this Section limits any statutory rights you may have under applicable Spanish or EU consumer protection law.

11.4 Anti-Manipulation

GPS spoofing, track fabrication, use of vehicles other than motorcycles on motorcycle-specific routes, or any other manipulation of the Rankings or Missions systems is strictly prohibited and constitutes a material breach of these Terms. RiderRank reserves the right to disqualify and permanently ban any account found engaging in such conduct, without prior notice, without compensation, and without liability to RiderRank.

12. Account Termination — Defined Criteria & Operator Protection

12.1 Termination by RiderRank

RiderRank may suspend, restrict, or permanently terminate your account and delete any associated content, with or without prior notice, upon the occurrence of any of the following grounds:

(a) Upload or publication of content infringing third-party intellectual property rights (first offence may result in content removal and warning; second offence will result in permanent termination);

(b) Breach of any provision of Section 3 (Third-Party Content), Section 5 (Prohibited Uses), or Section 11.4 (Anti-Manipulation);

(c) Any conduct that exposes RiderRank to legal liability, regulatory sanction, or reputational harm;

(d) Provision of false, inaccurate, or misleading information during registration or use;

(e) Non-compliance with a valid court order, regulatory directive, or law enforcement request requiring removal of your content;

(f) Extended account inactivity exceeding 24 consecutive months, provided that RiderRank shall send a written notice to the registered email address at least 30 days prior to termination;

(g) Any conduct that RiderRank, acting reasonably, determines to be harmful to other users, third parties, or the Platform.

12.2 Defence Against Directive 93/13 Challenge

The termination criteria set out in Section 12.1 are defined with specificity to ensure enforceability under EU Directive 93/13/EEC on unfair terms in consumer contracts and Spanish Real Decreto Legislativo 1/2007. By defining the grounds for termination with reasonable precision, RiderRank intends these criteria to withstand scrutiny as transparent, non-abusive contractual terms rather than arbitrary operator decisions.

12.3 Effect of Termination

Upon termination of your account: (i) your right to access the Platform immediately ceases; (ii) your User Content may be deleted at RiderRank’s discretion, subject to any legal retention obligations; (iii) all licences granted by you to RiderRank survive termination with respect to content already published and to the extent necessary to fulfil outstanding obligations; and (iv) all provisions of these Terms that by their nature should survive termination shall continue in full force, including Sections 6 (Indemnification), 7 (Liability), 8 (Accuracy Disclaimer), 9 (No Professional Advice), and 15 (Governing Law).

12.4 Termination by User

You may terminate your account at any time by contacting [email protected] . Termination does not affect any obligations accrued prior to termination, including any indemnification obligations under Section 6.

13. Dispute Resolution — Mandatory Mediation Before Litigation

13.1 Good Faith Negotiation

Before initiating any formal legal proceedings against RiderRank, you agree to first contact RiderRank at [email protected] with a written description of your complaint, the specific remedy sought, and the factual and legal basis for your claim. RiderRank will respond within 15 business days. The parties agree to negotiate in good faith for a period of not less than 30 days from receipt of the complaint before resorting to formal dispute resolution.

13.2 Mandatory Mediation

If good faith negotiation under Section 13.1 fails to resolve the dispute, the parties agree to submit the dispute to non-binding mediation administered by a recognised Spanish mediation centre before initiating court proceedings. The costs of mediation shall be shared equally between the parties unless otherwise agreed. This mediation obligation shall not prevent either party from seeking urgent injunctive relief from a competent court.

13.3 Purpose and Effect

The mandatory mediation requirement serves to reduce frivolous claims and provide an efficient, low-cost mechanism for resolving disputes. Nothing in this Section 13 limits or restricts any statutory right of a consumer to bring proceedings before the courts of their country of habitual residence under applicable EU consumer protection law. For the resolution of online consumer disputes, the European Commission provides the Online Dispute Resolution (ODR) platform, accessible at ec.europa.eu/consumers/odr . RiderRank’s contact point for ODR purposes is [email protected] .

14. Digital Services Act — Full Compliance Framework

14.1 Scope and Classification

RiderRank operates as an online platform within the meaning of Article 3(i) of EU Regulation 2022/2065 (“DSA”), as it hosts and makes available user-generated content (GPX routes, photographs, route descriptions, and Comms messages) to third parties. RiderRank is not a Very Large Online Platform (VLOP) as defined under Article 33 DSA and is not subject to the enhanced obligations applicable to VLOPs. However, RiderRank complies with all obligations applicable to online platforms that are not VLOPs, as set out in this Section 14.

14.2 Single Point of Contact

In compliance with Article 11 DSA, RiderRank designates the following single point of contact for direct communications with EU member state authorities, the European Commission, and the European Board for Digital Services: [email protected] , subject line “DSA Authority Contact”. Communications may be submitted in English or Spanish.

14.3 Notice and Action — Illegal Content

In compliance with Article 16 DSA, RiderRank operates a notice and action mechanism allowing any individual or entity to notify RiderRank of content hosted on the Platform that they consider to be illegal under EU or Spanish law. To submit a valid notice, send a written communication to [email protected] with subject line “DSA Illegal Content Notice” including: (i) a sufficiently substantiated explanation of why the content is considered illegal; (ii) the specific URL(s) of the content; (iii) your name and contact details; and (iv) a statement confirming the information is accurate and submitted in good faith.

Upon receipt of a complete notice, RiderRank will: act in a timely, diligent, and non-arbitrary manner; notify the submitter of its decision and the reasons for it; and, where content is removed or access is restricted, notify the affected user with a statement of reasons. Notices submitted in bad faith or manifestly unfounded notices may result in suspension of the submitter’s ability to submit further notices.

14.4 Statement of Reasons

In compliance with Article 17 DSA, whenever RiderRank restricts, removes, suspends, or otherwise limits access to content or a user account for reasons other than a temporary technical disruption, RiderRank will provide the affected user with a clear and specific statement of reasons via their registered email address.

14.5 Internal Complaint-Handling System

In compliance with Article 20 DSA, users who are subject to a content moderation or account restriction decision by RiderRank have the right to lodge a complaint free of charge within 30 calendar days of receiving the statement of reasons. Complaints must be submitted to [email protected] with subject line “DSA Complaint”.

Users who remain dissatisfied following the internal complaint process may refer the matter to a certified out-of-court dispute settlement body, or may bring proceedings before the competent courts under applicable law, without prejudice to any statutory consumer rights.

14.6 Moderation Criteria and Transparency

RiderRank moderates content based on: (i) violation of these Terms; (ii) valid intellectual property infringement notices under Section 4; (iii) content that is illegal under EU or Spanish law; (iv) safety risks to users or third parties; and (v) orders from competent judicial or administrative authorities. RiderRank does not apply automated content moderation to GPX files or route data.

RiderRank publishes information about its content moderation practices in these Terms and in its Privacy Policy. As RiderRank grows, it will publish periodic transparency information in accordance with its obligations under Article 15 DSA, accessible at riderrank.com/legal-terms/ .

14.7 Advertising

RiderRank does not currently display advertising or operate targeted advertising systems on the Platform. Should RiderRank introduce advertising in the future, it will comply with the requirements of Article 26 DSA regarding transparency of advertising. RiderRank will not display advertising based on profiling using special categories of personal data as defined in Article 9 GDPR.

15. Force Majeure & Service Availability

RiderRank shall not be liable for any delay or failure to perform its obligations arising from causes beyond its reasonable control, including natural disasters, acts of war or terrorism, governmental orders, internet or infrastructure outages, cyberattacks, or pandemics. RiderRank does not guarantee uninterrupted or error-free access and reserves the right to perform maintenance or modifications at any time, without notice, and without liability for resulting downtime or data loss.

16. Governing Law & General Provisions

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Kingdom of Spain, without regard to conflict of law provisions, and subject to mandatory consumer protections under applicable EU law.

16.2 Jurisdiction

Subject to mandatory EU consumer protection provisions that may grant consumers the right to bring proceedings in their country of habitual residence, the parties irrevocably submit to the exclusive jurisdiction of the courts of Madrid, Spain.

16.3 Severability

If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if not capable of modification. The remaining provisions remain in full force.

16.4 Non-Waiver

The failure of RiderRank to enforce any right or provision shall not constitute a waiver. Any waiver must be made in writing by an authorised representative of RiderRank.

16.5 Assignment

You may not assign your rights under these Terms without RiderRank’s prior written consent. RiderRank may assign these Terms in connection with a merger, acquisition, or sale of assets, with advance user notice.

16.6 Entire Agreement

These Terms, together with the Privacy Policy v1.0, Cookie Policy v1.0, and any specific feature rules published on the Platform, constitute the entire agreement between you and RiderRank and supersede all prior communications, representations, and agreements.

16.7 Contact

legal@riderrank.com

17. Online Store — shop.riderrank.com

17.1 The RiderRank Store

The RiderRank Store is accessible at shop.riderrank.com (“Store”) and operates as a separate e-commerce storefront integrated with the Platform. The Store allows registered users to purchase physical merchandise, including embroidered rank patches, apparel, and accessories bearing RiderRank insignia and rank designations (“Products”).

The Store is operated by RiderRank on an e-commerce platform provided by the current Store Platform Provider, whose identity, registered address, and applicable terms are published at riderrank.com/legal-terms/ . By making a purchase, you enter into a separate contract of sale with RiderRank governed by these Terms.

17.2 Production and Fulfilment

Products are manufactured on demand and fulfilled by one or more third-party print-on-demand providers selected by RiderRank (each a “Fulfilment Partner”). Production currently takes place in Barcelona, Spain. The identity and contact details of the current Fulfilment Partner are published at riderrank.com/legal-terms/ .

All orders involve a production period prior to dispatch. The estimated total delivery time displayed at checkout comprises two components: (i) production time (typically 3–7 business days from order confirmation) and (ii) carrier transit time. These are estimates only. RiderRank is not liable for delays attributable to production schedules or carrier performance beyond its reasonable control.

17.3 Product Descriptions and Personalisation

Certain Products are personalised to reflect your specific username, rank tier, or badge designations on the Platform at the time of order (“Personalised Products”). Product images are representative only. Minor variations in colour, embroidery texture, and dimensions between displayed images and delivered items are inherent to the print-on-demand process and do not constitute a defect.

17.4 Right of Withdrawal — EU Consumers

If you are a consumer habitually resident in a European Union member state, you have the right to withdraw from a purchase within fourteen (14) calendar days of receiving the Product, without giving any reason, pursuant to Article 102 of Spanish Real Decreto Legislativo 1/2007 (LGDCU) and EU Directive 2011/83/EU.

Exception — Personalised Products (Art. 103.c LGDCU): The right of withdrawal does not apply to Products that are made to your specifications or clearly personalised — specifically, any patch, garment, or item bearing your RiderRank username, rank designation, or badge identifier. By completing the purchase of a Personalised Product you expressly acknowledge that production commences immediately upon order confirmation and you thereby waive your right of withdrawal in respect of that item. This waiver will be confirmed at checkout before payment is taken.

For standard non-personalised Products, to exercise your right of withdrawal contact [email protected] with subject line “Store Withdrawal” before the 14-day period expires. Return the Product in its original condition at your cost. RiderRank will refund you within 14 calendar days of receiving the return, using the same payment method as your original transaction.

17.5 Defective or Incorrect Products

If you receive a Product that is defective, damaged in transit, or materially different from what was ordered, notify RiderRank at [email protected] within 30 calendar days of receipt with photographic evidence. RiderRank will arrange a replacement or issue a full refund at its discretion, in compliance with applicable consumer law.

17.6 Pricing and VAT

All prices in the Store are displayed in Euros (EUR) and include Spanish IVA at the applicable rate (currently 21% for general merchandise) for orders delivered within Spain. For intra-EU orders, the VAT rate of the consumer’s member state may apply under EU OSS rules. For orders outside the EU, displayed prices exclude any import duties, customs charges, or local taxes for which you are solely responsible.

17.7 Store Platform Provider and Payment Data

Payment processing in the Store is handled by the Store Platform Provider. RiderRank does not store, access, or process your payment card data. By making a purchase you also agree to the Store Platform Provider’s Terms of Service and Privacy Policy, links to which are published at riderrank.com/legal-terms/ .

For the purpose of processing your order, RiderRank will share your name, delivery address, and order details with the Store Platform Provider (as platform operator) and with the Fulfilment Partner (for production and shipping). These transfers are governed by Data Processing Agreements incorporating Standard Contractual Clauses where applicable. Full details are set out in the Privacy Policy.

17.8 Fulfilment Partner Disclaimer

The Fulfilment Partner is an independent contractor. RiderRank reserves the right to change its Fulfilment Partner at any time without amending these Terms, provided updated information is published at riderrank.com/legal-terms/ . If a Fulfilment Partner relationship is interrupted affecting pending orders, RiderRank will fulfil those orders through an alternative provider or cancel them with a full refund.

17.9 Platform Rank Requirements

Access to certain Products may be restricted to users who have attained specific rank tiers or completed designated Missions on the Platform. RiderRank reserves the right to verify Platform eligibility before processing an order and to cancel ineligible orders with a full refund.

18. Intellectual Property in Store Products

18.1 RiderRank Designs and Insignia

All designs, rank insignia, badge artwork, mission patch artwork, and visual identity elements featured on Store Products are the exclusive intellectual property of RiderRank. By purchasing a Product you acquire a physical item only — no intellectual property rights in any design are transferred to you.

18.2 Personal Use Only

Products purchased through the Store are for personal, non-commercial use only. Resale, redistribution, or commercial use of Products bearing RiderRank intellectual property without a separate written licence from RiderRank constitutes a breach of these Terms and an infringement of RiderRank’s intellectual property rights.